Effective Date: 25th Jan 2025
At Sri Vasista Biotech, we prioritize customer satisfaction and ensure the quality of our products. However, we follow a strict refund and returns policy as outlined below:
1. Return Policy
- Eligibility for Returns: Returns are only accepted if the product is damaged during delivery.
- Conditions for Returns:
- Proper proof of damage must be provided (e.g., photographs of the damaged product).
- The product seal must remain intact and unbroken.
- Returns are not accepted for reasons other than product damage.
2. Refund Policy
- Refund Process: Upon verifying the proof of damage and return eligibility, a full refund will be initiated.
- Refund Method: Refunds will be processed to the original payment method used during the purchase.
- Processing Time: Refunds may take 7-10 business days to reflect in your account after approval.
3. How to Initiate a Return or Refund
To request a return or refund, please follow these steps:
- Contact us at [email protected] or call +91-8497909985 within 7 days of receiving the product.
- Provide your order details, proof of damage (clear photos), and reason for the return.
- Our team will review your request and guide you through the next steps.
4. Important Notes
- Returns and refunds will not be processed if the seal is broken or if adequate proof of damage is not provided.
- Products purchased through unauthorized sellers or third parties are not eligible for returns or refunds.
If you have any questions or concerns regarding this policy, please contact us. Your satisfaction and trust are important to us, and we are here to assist you.
Sri Vasista Biotech
Phone: +91-8497909985
Email: [email protected]
